Refund Policy

The following Refund and Return Policy (“Policy”) is provided for general informational purposes only and does not constitute legal advice, a legal opinion, or a substitute for professional counsel. The Policy is intended to outline the general terms under which refunds and returns may be granted by It is a Gallery (“Company,” “we,” “us,” or “our”).

While this Policy is drafted to be broadly compatible with consumer-protection principles in the United States, Canada, and the European Union, laws governing returns, refunds, shipping obligations, and consumer rights vary by jurisdiction. Some regions impose mandatory consumer rights that cannot be waived. Nothing in this Policy is intended to limit any non-waivable statutory rights available to consumers under applicable law.

By purchasing products from us, consumers acknowledge and agree to the terms below to the fullest extent permitted by law. If any portion of this Policy is deemed unenforceable under applicable consumer-protection regulations, the remaining provisions shall remain in full force and effect.

Effective Date: Dec 4th 2025
 

1. General Policy Overview - We stand behind the quality and authenticity of the products sold through our store. Many items we offer are used, vintage, pre-owned, or lightly worn, and may exhibit signs of age, prior use, or wear. By completing a purchase, the buyer acknowledges and accepts the condition described in the product listing and agrees that normal wear consistent with age and use does not constitute damage or a defect. We offer a 60-day return window for eligible products, subject to the detailed conditions in this Policy.
 

2. Eligibility for Refunds:
You may be eligible for a refund if:

1. The product is returned within 60 days of the delivery date;

2. The product is returned in the same condition in which it was received;

3. The product has not been damaged, altered, modified, or used beyond the condition noted in the original listing; and

4. All included components, parts, certificates, tags, and accessories (if applicable) are returned.

You are not eligible for a refund if:

1. The product is damaged after you received it;

2. The product has been used or altered in any way not consistent with the original listing;

3. The product was marked as final sale, “as-is,” or otherwise non-returnable in the listing;

4. The damage results from mishandling, improper storage, or any cause not attributable to the shipping carrier.

 

3. Free Refund Conditions

If the product did not include free shipping at the time of purchase, you are eligible for a free refund (meaning the purchase amount will be refunded), but the buyer is responsible for all return shipping costs. If the product included free shipping, the refund amount will be the purchase price minus outbound shipping costs, unless otherwise required by mandatory local consumer-protection laws.Return shipping must be paid upfront by the buyer. We do not provide prepaid shipping labels.

4. Return Shipping Requirements

• All returned products must be shipped using a trackable and insured shipping method.

• The buyer assumes all risk of loss or damage to the item during the return transit.

• The Company is not responsible for lost, delayed, or damaged return shipments.

Failure to comply with these requirements may result in a denied refund.

 

5. Items Damaged During Shipping

If the item arrives damaged: If the product arrives damaged as a direct result of the shipping carrier’s handling, the buyer is solely responsible for initiating, managing, and completing any insurance claim or damage dispute with the shipping provider. The Company will cooperate by providing documentation (e.g., receipts, shipment details, photos if available), but:

• We do not file claims on behalf of the buyer;

• We do not reimburse for carrier damage;

• Refunds will only be issued after the buyer’s insurance claim is approved and the item is returned in its received-damaged condition.

If the product is damaged after the buyer receives it:

We cannot accept a return or issue a refund for damage occurring after delivery, including accidental damage, wear from use, improper storage, or environmental exposure.

6. Verification and Inspection

Upon receiving a returned item, we will perform a detailed inspection to verify that:

• The product is authentic;

• The product matches the one shipped;

• No additional damage or use occurred after delivery.

Refunds will only be processed after this inspection is completed and approved.

 

7. Processing of Refunds

Once approved:

• Refunds are issued to the original payment method only;

• Refunds may take 3–10 business days to appear, depending on the payment processor;

• We do not refund:

  • Return shipping costs

  • Shipping upgrades

  • Customs duties or import fees

  • Insurance purchased by the buyer

8. Cross-Border Purchases (U.S., Canada, EU, International)

Buyers are responsible for:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Return shipping and customs paperwork for international returns.

We do not reimburse any cross-border import-related fees under any circumstances, unless required by mandatory consumer-protection laws.

 

9. Compliance With Local Consumer Laws

Nothing in this Policy is intended to override or eliminate any mandatory statutory consumer rights, including:

• U.S. state consumer-protection laws,

• Canadian provincial consumer-protection regulations,

• EU/EEA consumer rights directives (including the right of withdrawal for qualifying purchases).

Where local laws grant additional mandatory protections, those rights apply and cannot be waived.

10. Amendments

We reserve the right to update, amend, or modify this Policy at any time without prior notice. The version in effect at the time of purchase governs that transaction.
 

11. Contact Information

If you have questions about returns, shipping, or this Policy, contact here.